Frequently Asked Questions

What type of fastener do I use with the Snow Defender 4500 or 1500?

We recommend the #12 1.5″ Regrips. For the PC240 and Buster, the #12 is too thick, we recommend the #10 1.5″ Fastgrips. 

Where can I buy your products?

Contact our customer service team to find a local distributor. 

Do I have to have an account if I want to make a purchase with cash or credit card?

Yes.

Can I use stainless steel screws to install steel roofing panels?

Yes, however a hole must be predrilled in the steel. Stainless steel screws are ideal for aluminum panels.

Will your screws rust?

Most of our screws are mechanically galvanized with a zinc rust resistant coating. We also offer a selection of stainless steel screws. 

I don't see what I'm looking for on your website. Can I call to ask questions?

Yes, call 877-897-7020. A customer service agent will be happy to assist you!

Do you sell metal roofing panels?

No, we only sell metal roofing components. 

I am a new roll former. Who do I contact for information on your products?

Call 877-897-7020. A customer service agent will be happy to assist you! 

I would like to set up an account, who should I contact?

Call 877-897-7020 and ask to speak with an inside sales agent. They will be happy to assist you! 

I need to return my Snow Defender 6500. Can I send them back for a credit?

We ask that you do not return any product back to us until you receive a RMA. 

Where can I find technical data on your products?

You can visit our website or call 877-897-7020 to speak with one of our customer service agents.

How many Snow Defender 4500's do I need for my roof?

Visit our website and use our Snow Defender calculator to calculate how many you will need. 


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